Frequently asked questions

Why Make Up By M Lashes?


Our lashes are handmade, cruelty free and re-useable compared to many synthetic lashes on the market.




If I receive a faulty product can I return it?


Please see our returns policy.




Do your lashes come with adhesive and applicator?


No, we do not provide these.




How do I clean Make Up By M Lashes?


Our lashes are durable and long lasting for over 25 times more wear! Please check our 'After Care for Lashes' page to view how to take care of them.




Payment and Shipping information


We use Royal Mail shipping services: Royal Mail Standard Delivery - £2.99
Royal Mail First Class Delivery - £5.99
Royal Mail Tracked with Signature - £7.00
(All orders of 20+ lashes will be sent out via Royal Mail Tracked with Signature)
delivery option is Royal Mail Tracked with Signature - £7.00 International shipping to EU only. We offer international shipping to Europe for flat fee of £13.00




Do you offer discount codes?


Yes we do! Any lash order over 20 pairs of lashes receive 60% discount code and a lash applicator included! This discount will automatically be added when quantity of lashes is over 20!