Returns Policy
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Our false lashes are created by hand and therefore a lot of care and detail has been manually executed with each lash.
Due to the nature of our product we are unable to offer a refund once purchased.
If you do however receive a fault product, please ensure you inform us once your return is received and inspected, we will send you an email to notify you that we have received your returned item.; We will also notify you of the approval or rejection of your refund, minus the package fee.
Exchange Policy if applicable
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EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@makeupbym.com
Upon receipt of your order, please check the goods are in perfect condition and notify us immediately if there is a problem.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.